If you cancel during the first year of your contract, it could potentially cost you over $1000. *** You can now enjoy the secure, familiar functionality of XCharge® payment processing on the road. As a matter of policy, BBB does not endorse any product, service or business. Everything You Need To Know About Using A Hosted Payment Page For Secure Online Checkouts, What Is Click To Pay? I assumed the charges were related to my active CC processing account. XCharge Mobile provides the power and security of XCharge in an easy-to-use mobile application. Easily find PPP/SBA loans alongside other financing options. Contract Length and Early Termination Fee: Your email address will not be published. All of the complaints appear to stem from the merchant account side of their services. While this practice is common in the processing industry, it’s also lead to a high volume of complaints from merchants. International Association of Better Business Bureaus. Today I was told by OpenEdge credit card processors that the rate they agreed to charge me in October 2017 … *** XCHARGE MOBILE IS OBSOLETE. The XCharge website doesn’t provide any contact information and makes no mention of customer support options. XCharge gets our expert seal of approval. The company also relies on independent sales agents to sell their accounts, and many of those agents don’t disclose the draconian terms of their contracts. DRIVER OPENEDGE IPP320 FOR WINDOWS 10. Sign up today and get a free card reader! OpenEdge View also provides the Customer Engagement Suite. Organization Name: Jean Farris Winery & Bistro. There’s also an OpenEdge YouTube channel with more recent content. Make sure you have a backup plan. Offerings include the following: Like many providers, XCharge doesn’t disclose any pricing information on its website. BigCommerce Vs Shopify: Which Is Better For Your Business? Responses are not provided or commissioned by the vendor or bank advertiser. Home » Merchant Account Reviews » XCharge Review. The merchant accounts that come bundled with XCharge’s gateway have lengthy contract terms and a liquidated damages clause if you try to close your account early. For account numbers starting with: 8487, 8489, 3934: Required fields are marked *. We would like to hear about your experience with OpenEdge View. Customer Engagement Suite A fully integrated offering of customer-centric solutions designed to power a seamless, consistent experience across all channels of communication. We provide toll-free 24/7 customer support to solve any pre or after sales problems. Welcome to OpenEdge. Evosus retrieves the transaction response from the OpenEdge Gateway. Your comment may take some time to appear.Please read the "User Review and Comment Policy" before posting. Although XCharge primarily markets their virtual terminal software, they also provide enough other services to allow you to accept credit cards and manage your business. How BBB Processes Complaints and Reviews. It works as a stand alone terminal or integrated into most Point of Sale software. You’ll want to carefully go over every fee with your agent when you’re negotiating your contract, and most importantly, review the entire document before signing up. BBB is here to help. NOTE – This only applies to customers with OpenEdge/XCharge/XWeb for their integrated billing. While current customers of XCharge are probably stuck with them for the time being, I can’t recommend signing up if you’re a new customer looking for a merchant account and a payment gateway. Vermont systems support. XCharge services are primarily obtained via third-party sales agents. Double-click on the application EXE. Today, XCharge operates as a subsidiary of OpenEdge Payments, LLC, itself a division of Global Payments. After a long and enjoyable career of traveling around the world as an Air Force navigator, he’s comfortably settled down in the wine country town of Paso Robles in California’s scenic Central Coast region. Hi Gary, Telephone support is reportedly available 24/7, but we’ve seen several complaints from merchants about having difficulty reaching customer support. ShippingEasy is one of our top picks for shipping software! BBB reports on known marketplace practices. We love this reasonably priced, user-friendly point of sale system for its robust back-office features and excellent customer service. (888) 427-2260. So why is XCharge still in business? XCharge, also known as OpenEdge or Global Payments, is an integrated credit card program that can be used to process credit and debit card transactions. *Our preferred processors use fully transparent Interchange-plus pricing. BBB Business Profiles may not be reproduced for sales or promotional purposes. You sign a contract and then they hide language in the small print of your monthly statements and add on fees you will never know about and screw you out of as much as 112.50 each month. In fact, if you’re using Mitchell 1 to manage your shop, it’s the only available option. XCharge® - Technical Support. X-Charge is a fast and secure way to run your credit cards. The phone numbers for Progress Technical are: United States is +1 781-280-4999. Install RCM Follow the steps below to install RCM on a workstation. BBB Business Profiles are subject to change at any time. TouchBistro is one of our top picks for Restaurant POS! Instead, their contracts through Global Payments include something potentially much worse: a liquidated damages clause. When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. For a E-commerce business their security and ability to accept and set up applications online is very poor. OpenEdge, however, has a Support page that lists telephone and email options for contacting the company. One thing to note is that this liquidated damages clause differs from what other providers impose in that it doesn’t factor in what you’ve been paying in processing charges in calculating damages. If capturing signatures, they will be stored on the workstation in your office that acts as the XCharge server. PLEASE DOWNLOAD OPENEDGE MOBILE INSTEAD. To also process check payments, sign up for the OpenEdge check service. The videos on this channel are focused primarily on marketing, although there is one testimonial as well. Unfortunately, rate increases occur in the credit card industry that we do not control, often originating from the card associations themselves. The Customer Engagement Suite provides valuable data on Analytics, Demographics, and Social Reputation. Unlike many providers, XCharge doesn’t include a fixed early termination fee in their contracts. We occasionally send out emails with special offers. Second, all fees and rates charged for merchant accounts are paid to Global Payments, not XCharge. First, pricing is customized to each merchant. BBB remains operational and focused on serving our business community. There are two reasons for this. Without the direct input of an in-house sales team, customer service tends to suffer. Charging you every monthly fee for the remaining months of your contract – for a service you’re not even using – is nothing short of highway robbery. Featured Offer: We Recommend QuickBooks . It gets worse. XCharge is a payment gateway and merchant account provider headquartered in Pleasant Grove, Utah. You’ll find much more information on the OpenEdge website, although the limited references to XCharge suggest that all of XCharge’s features are slowly being rolled into the OpenEdge brand. OpenEdge's techinical support guide provides an overview of the features and benefits of technical support, and how you can reach us worldwide. This comment refers to an earlier version of this review and may be outdated. If you’re using OpenEdge for recurring customer billing in the U.S., Decline Minimizer will automatically update expired and outdated customer credit card information daily - resulting in fewer monthly billing declines and more approvals! The XCharge Mobile app, while still available in the iTunes and Google Play stores, is officially considered obsolete, with a recommendation that customers download the newer OpenEdge Mobile app instead. Step 1a – Install XCharge . Store the installation files from OpenEdge on your hard drive. Donorbox is one of our top picks for Donation Systems! They have accounts on Facebook, Twitter, LinkedIn, and Google+. Brex Corporate Card for Startups is one of our top picks for business credit cards! New customers should consider going with Global Payments directly. There are also two negative reviews left by customers on OpenEdge’s BBB profile. Nonetheless, it could cost you far more than the $300-$500 early termination fee other providers charge. Please refer to our Advertising Disclosure to learn more about how we earn compensation from affiliate partnerships and how we maintain our independent editorial integrity. 4. Responses have not been reviewed, approved or otherwise endorsed by the vendor or bank advertiser. X-Charge has been discontinued and will be replaced by OpenEdge EdgeLink - At this time we have no further information on EdgeLink. Global Payments Integrated President Bob Cortopassi shares his insight on digitization and the future of payments. While some independent agents provide high-quality service, the majority of them do not. Frank Kehl has been writing about merchant services, payment gateways, and international money transfer services since 2015. 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